Secretary – Major & Complex Loss – Sedgwick – Birmingham


Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer

Secretary – Major & Complex Loss

Are you passionate about delivering an excellent service and want a new challenge?
Do you have great attention to detail?
Would you enjoy being part of a busy, supportive team which can provide great long term career opportunities?
Is flexible work/life balance important to you?

If you’ve answered yes, then a secretarial role could be the opportunity you have been waiting for!

As a Secretary, you`ll provide valuable co-ordination to a variety of Major Loss Adjusters within our highly successful Midlands Major & Complex Loss Team. The main duties will be typing reports from dictation, the set up/ allocation/ administration of claims, recording and updating records of claims on a daily basis and processing and issuing reports, so you`ll already be experienced in diarising activities, collating information and accurate record keeping.

Additionally, the role involves daily additions to each live claims record, which requires regular checks of e-mails, post and other relevant information to be attached, so it`s imperative you`ll be highly organised and have the ability to prioritise urgent requests or complaints if they arise. Attention to detail and accurate typing skills, with an ability to type a minimum of 80 words per minute will be required for the role. There will also be administrative maintenance and data input of our centralised claims database, although training will be given on this.

It`s an exciting and rewarding role with scope within a motivated and friendly team, coupled with the opportunity to progress into the claims arena for the right person.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

You will have/will be

Capable of typing 80 words per minute as a minimum
Good level of education – at least to GCSE level or equivalent
Previous administration and typing experience, ideally supporting a team
Experience of working in a fast- paced environment
The ability to prioritise your workload and identify urgent tasks
Methodical, organised and the ability to work with minimal supervision
Excellent communications skills, both verbal and written
Excellent telephone manner
Accurate keyboard skills
Excellent grammar
Working knowledge of Microsoft Office
Good general IT literacy
RSA typing/ word processing qualification desired but not essential
As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills

What will you get for this role?

Competitive salary depending on skills, experience and qualifications
Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
Healthcare scheme
A Self Invested Personal Pension Scheme
Holiday allowance of 25 days plus bank holidays
Discounts on various products and services
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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